Privacy Policy of Ilamdin Dental 

At Ilamdin Dental Hospital, we care about your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe when you visit our website, call us to ask for a consultation, or receive treatment.

Information We Collect

Depending on your interactions with our clinic, we may collect:

• Name, age or date of birth and identification details when required
• Phone number, email address and other contact details
• Medical and dental history relevant to your care
• Treatment information, prescriptions, diagnostic records, X‑rays, CBCT scans and clinical photographs
• Appointment and communication records
• Payment and transaction information
• Website, device IP address and cookie‑related information

How We Use Your Information

Your information may be used to:

• Respond to enquiries and consultation requests
• Arrange and manage appointments
• Provide consultation, diagnosis and treatment
• Prepare treatment plans; maintain patient records
• Communicating about appointments, treatment and follow‑up care
• Process payments. Provide customer support
• Improve our services and website
• Meeting regulatory and professional obligations
• Send marketing communications where permitted and with your consent

Sharing of Personal Information

We do not sell information. When necessary, we may share personal information with healthcare professionals, laboratories, payment providers, IT and website service providers, professional advisers, or government and regulatory authorities where the law requires it. We may also transfer personal information to service providers located outside a user’s country when necessary and when the law allows it.

Data Security and Retention

We take organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Personal information is kept for as long as it is needed to provide our services, keep appropriate healthcare records, meet legal obligations, or resolve legitimate disputes. When personal information is no longer needed, personal information is securely deleted, destroyed, or anonymized when that is appropriate.

Your Rights

Subject to law, you have the right to request access to information, correct inaccurate personal information, request deletion of personal information where allowed, object to certain processing of personal information, withdraw consent to personal information processing where applicable or make a complaint to the relevant data‑protection authority.

Requests can be made using the contact details below.

Cookies and Marketing

Our website may use cookies and similar technologies for website functionality, analytics, security and when relevant marketing purposes. Further information is available, in our Cookie Policy.  If a user has consented to receive communications, the user can unsubscribe from information marketing at any time.

Contact and Policy Updates

We may update this Privacy Policy when necessary to reflect changes in our services, technology or legal requirements.